Newsletter #11 A lot has happened  in the month since my last newsletter. Today, I am going to choose a few notable news items and press releases and offer a perspective on what it means for customer experiences.  Meta and YouTube Found Negligent in Landmark Social Media Addiction Case (NY Times headline) While this is just one case, there are thousands pending. At a high level, here is why it matters to those creating consumer experiences. Until now, Section 230 of the Commu