Keeping up with OpenAI could be a full-time job. We expect startups to pivot, stumble, and reinvent themselves — but those expectations shift when a company is valued near $1 trillion. The constant turbulence has real consequences: management attention is stretched thin, and uncertainty ripples across staff, partners, investors, and customers alike. My focus is still on the impact of AI on customer experiences. The questions that matter most for business leaders are: Will Cha